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Frequently asked questions
Research-use framing, testing, shipping, payment, and accounts.
What does "for research use only" mean?
Our products are intended strictly for laboratory and scientific research. They are not for human or animal consumption and not for any diagnostic or therapeutic use.
Are your products third-party tested?
Yes. Every batch is analysed by Freedom Diagnostics Testing, an independent laboratory, and we publish the certificate of analysis before the product goes on sale. Each vial goes through the same five-test panel: Identity confirms the compound is what the label says, Purity measures how much of the material is the target compound, Net Content verifies the vial holds the labeled amount, Endotoxin testing screens for bacterial contamination, and Heavy Metals screens for elemental contaminants. Our Quality page explains what each test proves.
What does each test on the certificate mean?
Identity (by mass spectrometry) confirms the molecule matches the target. Purity (by HPLC) reports the percentage of the material that is the target compound. Net Content confirms the milligrams in the vial meet the labeled claim. Endotoxins (by LAL) confirms the material is free of bacterial pyrogens. Heavy Metals (by ICP-MS) confirms elemental contaminants such as lead, arsenic, and cadmium are within safe limits. A result reads either as a measured value or as “within limits / conforms.”
How do I verify a batch?
Enter the lot number printed on your vial on our Verify page to see that exact batch’s results — purity, test date, lab, and the full certificate.
How long does shipping take?
Orders ship the same day they’re placed, and most arrive within two days. Everything travels in dry ice inside an insulated mailer to hold the cold chain, and tracking is emailed as soon as your order ships.
What payment methods are accepted?
Card payment is processed securely at checkout. Card data is handled by the payment gateway and never stored on our servers.
Do I need an account to order?
Yes. Orders are placed from a registered account only — there is no guest checkout. When you register you acknowledge that our products are sold strictly for laboratory and research use only, not for human or animal consumption. Your account also lets you track orders, access certificates, and reorder easily.